Office Hours

Booking Process

Availability

Please check availability with us on all bookings, within 3 months at peak times. Spaces may be limited 90 days prior to the event date from April – September.

We will take bookings within 31 days prior to arrival and up to 7 days prior to arrival, providing that full payment is made immediately, and it is agreed this is 100% non-refundable or cancellable.

Deposit

We require a 25% non-refundable deposit in order to confirm your booking time and date and begin preparing your weekend. Once we have received the deposit, we will reserve the activities in advance, ensuring the activity can be delivered on the required date and stopping other groups from taking your preferred dates and time slots.

 

The deposit is used to administer the reservation of the activities and other services and to prepare for the weekend itself. The deposit is non-refundable, therefore we advise groups to take out an appropriate insurance policy covering group cancellation at Go Travel Insurance which can be found following this link; http://www.gotravelinsurance.co.uk/

Full Payment

We require an additional 25% 90 days before the arrival date and the remaining balance of 50% 31 days prior to the arrival date. Payments can be paid in advance of these dates and refunded (minus the deposit) if cancelled before 31 days prior to the arrival date. No amendments to numbers or cancellation can be made after this date and no refunds will be given.

Cancellations

Any amendment to group numbers or group cancellation made after the deposits are laid down will result in the deposit payment for that individual or group being forfeited. Their event slot will be cancelled.

Any cancellation up to 31 day prior to arrival will result in a full refund minus the deposit payment of 25%.

Any cancellation within 31 days of arrival is 100% non-refundable.

 

 

How to make a payment:

We do not take individual payments over the phone only group payments for deposits and full payments.

On the website

Payments can be made on the website via the secure payment gateway by debit or credit card.

Over the phone

We will use the payment gateway on the website to take your payment details over the phone and submit the payment.

Bank Transfer

Alternatively, payments can be made to our bank through a bank transfer or by popping into your local branch. Details can be provided on request.

Cheques

Send payment by cheque and addressed to:

Stag and Hen World, Accounts, 48 East Hill, London, SW18 2HH

Made payable to Stag and Hen World, on arrival of payment you will be sent confirmation by email or by phone. Please allow 5 days for the cheque to clear in advance of any deadline date.

 

 

Easy group deposits and full payment via Paypal.

If you are unable to make a group deposit or group full payment from one card or individual, we recommend making payments through PayPal.

Payments can be made to [email protected], this will incur a 3.5% fee of total transfer.

You can provide us a list of names and emails for your group members and we will email each member of the group, providing them with the payment amounts and details, so they can pay individually for deposits and full payment.

We will not be held responsible for late payers and our standard payment terms apply.

We’re confident that we provide some of the best, if not the lowest prices around, we achieve this through our relationship with our suppliers to give you the best prices possible with superior service and quality of activities. We look forward to welcoming you like those who have already had a fantastic time with us.

 

 

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