Office Hours

Customer Service

Why our service is head and shoulder above the rest;

Bookings in Nottingham & London

  • Quality activity weekend packages, friendly customer service and no-nonsense weekend delivery.
  • Free place for stag / hen or organiser (conditions apply).
  • Quality hotels in city centre locations, very limited cheaper out of city hotels, like other companies regularly use.
  • Efficient, trusted, friendly minibus services, built into the timetable and included in your weekend packages, not included by most other Stag and Hen Companies in the UK.
  • High quality activities, with brilliant helpful friendly staff
  • Competitive prices, for quality activities and high levels of service.
  • Over 13 years’ experience in the Stag and Hen Industry
  • Many tried and tested activities, so no unwanted surprises, just excellent activities at the best activity centres across the UK.

High quality Service:

  • Provisional itinerary provided upon booking.
  • Full Itinerary sent a week before event, with maps and key details.
  • Fully organised timetable with minibus transport built-in for convenience.
  • Highly commended and fantastic activity and hotel testimonials to back up what we say!
  • Very high satisfaction rate of weekend experience.
  • First point of contact for return groups for stag weekends, hen weekends and other party weekends.

Payment and Insurance:

  • Simple payment procedures, 25% deposits and full payment due 28 days before arrival date.
  • Deposits are non-refundable; however, we allow number changes to the group size up to 28 before arrival to better ensure only those participating pay the remaining 75% payment.
  • We annually check our activities have full Public Liability Insurance for you at or above £1 million to cover you should anything not your fault occurs.

Media:

  • Have previously been asked to appear exclusively on Four Weddings
  • Asked by numerous magazines to feature in wedding pages and features

 

Quality Assurance

At Stag and Hen World, we see the importance of our customers and we want you, your friends and family to return again and again!

Bookings in Nottingham & London Therefore, we treat each customer and group as extremely important and valuable, therefore you can be assured that we will provide you with the highest degree of service during your time with us, whether you’re on a stag or hen weekend.

Price Comparison – We provide you with some of the best prices around…

On behalf of Stag and Hen World, we would like to assure you of the quality of our service that is friendly, professional, punctual, and reliable. We regularly check our competitor’s pricing to make sure we provide you with some of the best prices around for the same quality of activity and service. We already know we are one of the best value services in the industry, for the quality, duration, and comprehensive service we offer. If you think you have a better offer from a competitor, send it to us and we will do our best to match or better it and more often than not we can.

Customer Care – “Preparation and timetabling before your weekend”

We provide each group with details of their event at least 2 weeks before the big event, allowing you to make your own preparations.The final itinerary includes minibus transport times and pick up spots, activity start times and durations and hotel breakfast times.

A little reassurance that should you need us, we’re only a call away…

As your party weekend kicks off, we will be available should you have any issues or need any additional services. Our offices are open during the weekend should you need any assistance while on your weekend away. A little reassurance that should you need us, we’re only a call away.

Champagne Reception – A fantastic icebreaker…

Naturally, everybody won’t necessarily know each other within your group, therefore we suggest adding a champagne reception with light snacks as a fantastic icebreaker on arrival at the hotel. For a small fee around £15 per person you can add this into your weekend package. Even if you all know each already, what a great way to begin an absolutely amazing weekend and get things off to the perfect start.

Transport – “Using the same minibus company for two years” “excellent service”

We have been using the some of the minibus companies for many years and we annually try them out, so we know that when we put you in one of our minibuses they are going to provide you with an excellent service. Punctual, friendly, and tried and tested for reliability. Pickups that match your timetable and great drivers that will get you all to where you want to be professionally and efficiently. Most drivers have a few stories that they can share and tips to make your weekend even better too.

 

Let us guarantee you a brilliant UK hen party weekend or UK stag weekend, at the highest possible quality assured.

 

 

 

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